Credit Card News
Mesa Updates Cardholders on Existing Rewards Balances
After an abrupt shutdown earlier this month, Mesa Homeowners card customers are getting a bit of good news about their rewards.
The Latest on the Mesa Homeowners Card:
On December 12th, when Mesa alerted credit card customers that their accounts would be closed, many had questions about what would become of their earned Mesa Points. In the meantime, some users found workarounds that allowed them to cashout points or even transfer them to travel partners. However, the company has now provided a few more answers.
Mesa has now notified Homeowners cardholders that their existing point balances will automatically be redeemed for statement credits. Unfortunately, this assigns a per-point value of just $0.006. This credit should appear within 7 to 10 business days.
These credits will apply to outstanding balances (which cardholders are still required to pay despite the card’s closure). In the event that this statement credit exceeds the balance due, Mesa states that they will “refund the excess to you in accordance with applicable law and within the required timeframes.”
While rewards are now being redeemed, customers can no longer use their card for purchases, nor can they earn additional points. In turn, cardholders are advised to update any recurring payments they have made using Mesa. The card’s other benefits — such as the credits for Lowe’s, Costco, Wag, The Farmer’s Dog, and more — have also been canceled.
More on the Defunct Mesa Homeowners Card:
The Mesa Homeowners Card allowed customers who spent at least $1,000 per month on their card to earn points on mortgage payments. Beyond that, cardholders could earn points for everyday purchases — including a variety of home-related expenses. On top of that, unique for a no-annual-fee card, Mesa featured branded credits that customers could take advantage of. Two of the most popular of these credits were a $30 per quarter Lowe’s credit and a $65 per year credit toward Costco memberships.
My Thoughts:
When the shocking email about the Mesa card’s closure went out on the 12th, the biggest question I had was about the point balances. Moreover, I was very disappointed to see that the app was actively attempting to prevent users from redeeming (even though I was able to initiate a statement credit thanks to tips posted on forums). Because of this, I’m very glad to see that Mesa is offering at least some level of conciliation — even if it may not be the preferred use of points for most users. Of course, the next step is to see how quickly these refunds for overpayment are made.
As great as it is to have some more info from Mesa about the closure process, I am still extremely curious about what all went down that led to this speedy demise. I’m still holding out hope that we’ll get some more information on that in time as journalists start digging and (former?) employees start sharing.
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